Visiting Our Albuquerque Pediatricians
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Traditionally, we have offered walk-in visits for acute illnesses as an alternative to going to an urgent care or emergency department. Unfortunately, because of the policy change, we anticipate that we will not be able to continue to accept walk-in visits. We have allotted several same-day appointment slots for acute conditions only. These times will not be scheduled until the morning. Additionally, we also anticipate that there will be more availability for schedule appointments due to the decrease in re-scheduled appointments.
Late and Missed Appointments
First a word of thanks to our families who are consistently on time or early for their appointments. You are the majority. We very much appreciate your punctuality and this policy change is directly aimed at addressing your concerns regarding access to appointments and long wait times.
Unfortunately, there are a small number of families who are habitually late for their appointment or miss their appointments completely. This causes disruption in the schedule and unfairly causes delays for the families who are on time. In addition, when families repeatedly schedule appointments then fail to show up for them, it unfairly prevents others from accessing our services.
As parents ourselves, we are sympathetic to the difficulties of staying on schedule. We have tried to show flexibility regarding late and missed appointment and by accepting walk-in visits. However, it is apparent that that flexibility has had the result of effectively penalizing those who are punctual and rewarding those who are not.
We have changed our policy (effective January 1, 2020) regarding missed and late appointments.
- Late arrivals will be considered missed appointments. If you are not checked in at the time of your appointment, it is considered a missed appointment and you will need to reschedule. Please arrive a few minutes early to allow for check-in.
- Calling ahead that you will be late will also be considered a missed appointment. We appreciate the call because that may allow access for someone else.
- If you anticipate cancellation, please call by noon of the prior business day whenever possible. Timely cancellations will not be considered missed appointment.
- If you schedule multiple children for back-to-back appointments, please arrive on time for the first child’s appointment. If you are late for one, you are late for all and they will be counted as missed appointments.
- Missed appointments will be counted per family and not per patient.
- We are implementing a “three strikes” rule. If there are an excessive number of missed appointments, we will no longer schedule appointments for your family.
Appointments for Multiple Children
Please wear mask at our office all time (for ages 3+). Even though Covid – 19 vaccinations progress, the mask wearing is working greatly for everyone’s wellness and safety at our office. Thank you for your understanding and cooperation.
With mask wearing, now we can welcome siblings/other parent or guardian to come in for the appointment together. But we prefer the smaller crowd size better, for faster and safer appointment time.
We offer in-office circumcisions for newborns that were not circumcised in the hospital prior to discharge or were born at home. We only do circumcisions in the newborn period. Babies older than a few of weeks old will be assessed on a case-by-case basis. In general, we will not do circumcisions on infants older than a month.
Things to bring to your circumcision:
- A long sleeve shirt or onesie. Snap closure is preferred if it is a onesie.
- A light weight receiving blanket
- A pacifier. This is optional but it will help keep him calm during the procedure.
- Usual baby care items including diapers and bottles (if formula fed).
Please allow at least 2 hours for the appointment. You will ask to wait an hour before going home to make sure the circumcision is not bleeding. If you are being referred to our office by another pediatrician, please make sure that your baby has been evaluated by your pediatrician within a few days prior to making the appointment. If High Desert Pediatrics is your provider, please make a newborn follow up appointment first (within 1-3 days of discharge) and we will then schedule the circumcision separately. This ensures that your baby is well and it is safe to perform the procedure.